The process to copy the software in hard disk from secondary storage media is called—

Explanation:

Option (b) Download is the correct answer. Downloading refers to the process of transferring data or software from a remote system (like a server or external secondary storage) to a local computer's hard disk. Option (a) Configuration involves setting up software or hardware settings, not copying. Option (c) Storage refers to the place where data is kept, not the act of copying. Option (d) Upload is the opposite process, transferring data from a local system to a remote one. Option (e) Escalation is a term related to increasing severity or level, irrelevant in this context.